1. Data Controller
In accordance with the TRNC Personal Data Protection Law, your personal data is processed by Oscar Group in its capacity as the Data Controller.
- Title: Oscar Group
- Head Office Address: Kyrenia, Turkish Republic of Northern Cyprus (TRNC)
- Contact Email: info@oscargroup.co
- Telephone: +90 392 650 97 00
2. Personal Data Collected
During your use of our website and digital channels associated with our group companies (Hotels, Rent a Car, Insurance, Healthcare, etc.), the following data may be collected:
- Identity and Contact Information: Name, surname, email address, phone number, address (via contact forms or newsletter subscription).
- Technical and Access Data: IP address, browser type and version, operating system, visited pages, session duration, and clickstream data (via cookies and log files).
- Customer Transaction Data: Reservation and application details regarding your requests for accommodation, car rental, insurance, or other services.
3. Purposes and Legal Grounds for Processing Personal Data
Your collected personal data is processed in accordance with TRNC legislation for the following purposes:
- Service Provision and Communication: Responding to your requests, inquiries, and complaints submitted through contact forms, and managing reservation processes.
- Marketing and Information: Subject to your explicit consent, informing you about offers, announcements, and newsletters within the Oscar Group.
- Legal Obligations: Fulfilling the 2-year traffic data retention obligations imposed by the TRNC Information Technology Crimes Law and authorized regulatory bodies (e.g., ICTA / BTÖK).
- Security and Analytics: Ensuring the security of the website, detecting unauthorized access, and improving user experience.
4. Transfer of Personal Data
Your personal data will not be transferred or sold to third parties except for the exceptions specified by law or with your explicit consent. Your data may only be shared in the following circumstances:
- Group Companies: Depending on the nature of your service request, with relevant Oscar Group subsidiaries (e.g., Oscar Resort Hotel, Oscar Rent a Car, etc.).
- Legal Authorities: When requested by competent courts, law enforcement agencies, or administrative institutions pursuant to applicable TRNC legislation.
- Service Providers: With our secure technical business partners providing web hosting, infrastructure, and email delivery services for our website.
5. Cookies and Tracking Technologies
Cookies are used on our website to optimize the user experience.
- Essential Cookies: Necessary for the safe and proper operation of the website.
- Analytical Cookies: Allow us to anonymously analyze visitor traffic and usage patterns.
Visitors can customize their cookie preferences or block cookies through browser settings via the Cookie Preference Banner encountered upon their first visit to our site.
6. Data Security and Retention Periods
Your personal data is protected against unauthorized access, loss, leak, or unauthorized use through SSL encryption, firewalls, and access authorization procedures.
- Pursuant to legislation, access and traffic logs are retained for 2 years.
- Contact form data is deleted or anonymized once your request is resolved and the statutory limitation periods have expired.
7. Your Rights as a Data Subject
Under the TRNC Personal Data Protection Law, as a data subject, you have the following rights:
- To learn whether your personal data is being processed,
- To request information if your data has been processed,
- To learn the purpose of processing and whether data is used in accordance with its purpose,
- To request correction of incomplete or inaccurate data,
- To request the deletion or destruction of your personal data within the framework of legal conditions,
- To withdraw your explicit consent at any time for data processing based on consent.
To exercise your rights, you can submit your requests in writing to our info@oscargroup.co email address.
